FAQs
How can I contact Iris & Grayson?
You can reach our Customer Care Team at:
Phone: +44 7778 597046
Email: info@irisandgrayson.com
Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM
Saturday – Sunday: 9:00 AM – 5:00 PM
Do you offer free shipping?
Yes. We offer free tracked shipping on all UK orders, with no minimum order required. Once your order has been dispatched, you will receive a tracking number by email.
How can I track my order?
You can track your order anytime by visiting our Track Your Order page and entering your tracking number.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, please visit our Returns Policy page for full details.
What payment methods do you accept?
We accept Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Maestro, UnionPay, Apple Pay, and Google Pay at checkout.
How long does it take to receive my order?
Orders placed before 10 PM on a working day are processed within 1–3 working days, with delivery typically taking a further 3–8 working days — arriving within approximately 4–11 working days in total. Please visit our Shipping Policy page for full details.
Size
Please refer to our size guide for accurate measurements. If you are between sizes, we recommend sizing up.
How can I find more information about your policies?
You can view our store policies at any time:
Shipping Policy
Returns Policy
Privacy Policy
Terms of Service
Payment Policy
If you cannot find the answer you are looking for, please contact us and we will be happy to assist you.
Customer Service
Opening Hours
Monday – Friday: 9:00 AM – 5:00 PM
Saturday – Sunday: 9:00 AM – 5:00 PM
Phone: +44 7778 597046
Email: info@irisandgrayson.com
Company Details
Shop Name: Iris & Grayson
Company Name: Prosperity Commerce Ltd
Registration Number: 17149828
Address: Unit 164, 275 New North Road, London, N1 7AA, United Kingdom
