Terms of service
Terms of Service
This website is operated by Iris & Grayson. Throughout the site, the terms "we", "us", and "our" refer to Iris & Grayson. By visiting our website and/or purchasing something from us, you engage in our service and agree to be bound by the following Terms of Service. We currently deliver to the United Kingdom only.
Please read these Terms carefully before using our website.
1. Online Store Terms
By using this website, you confirm that:
- You are at least the age of majority in your country or region
- You will not use our products for any illegal or unauthorised purpose
- You will not violate any laws while using our website
- You will not transmit viruses or malicious code
Any breach of these Terms may result in termination of service.
2. General Conditions
We reserve the right to refuse service to anyone at any time for any reason.
You understand that your content (excluding payment information) may be transferred unencrypted over networks. Payment information is always encrypted during transfer.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the service without written permission.
3. Accuracy of Information
We aim to ensure all information on this website is accurate and up to date. However, we do not guarantee that all information is complete, current, or error-free.
Any reliance on website information is at your own risk.
4. Prices and Service Changes
All prices are shown in pounds sterling (GBP). Prices for our products may change at any time without notice.
We reserve the right to modify, suspend, or discontinue any part of the website or service without notice.
5. Orders and Contract Formation
Product listings on our website are invitations to purchase, not binding offers.
A contract is formed when we accept your order and send a confirmation email.
We reserve the right to refuse or cancel any order.
6. Products
Some products may be available exclusively online and may have limited quantities.
We make every effort to display products accurately, but colours may vary depending on your screen settings.
We reserve the right to:
- Limit quantities
- Restrict sales by region or person
- Discontinue products at any time
We currently deliver to the United Kingdom only.
7. Payments
We accept the following payment methods at checkout:
- Shop Pay
- Visa
- Mastercard
- American Express
- Diners Club
- Discover
- Maestro
- UnionPay
- Apple Pay
- Google Pay
Payment is taken when you place your order. All payments are securely processed by third-party payment providers and are SSL-encrypted. We do not store your full card details. If your payment is declined or cannot be verified, we may cancel your order and will let you know by email. Refunds are made to the original payment method, as set out in our Returns Policy.
8. Delivery, Returns and Refunds
Delivery times and costs are set out in our Shipping Policy. Returns, refunds and exchanges are set out in our Returns Policy. Please read both before placing an order.
9. Billing and Account Information
You agree to provide current, complete, and accurate purchase and account information.
You agree to update your details promptly so we can complete transactions and contact you if needed.
10. Optional Third-Party Tools
We may provide access to third-party tools or services.
These are provided "as is" without warranties or guarantees, and your use of such tools is at your own risk.
11. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the content, policies, or practices of any third-party sites.
12. User Comments and Feedback
If you submit feedback, reviews, suggestions, or other content, you agree that we may use, edit, publish, or distribute it without restriction.
You must not submit unlawful, abusive, misleading, or infringing content.
13. Personal Information
Your submission of personal information through the website is governed by our Privacy Policy.
14. Errors and Omissions
Occasionally there may be errors relating to:
- Product descriptions
- Pricing
- Promotions
- Shipping times
- Availability
We reserve the right to correct any errors and cancel orders if necessary.
15. Prohibited Uses
You may not use the website:
- For unlawful purposes
- To violate laws or regulations
- To infringe intellectual property rights
- To harass, abuse, or discriminate
- To spread malware or viruses
- To collect personal data of others
- For spam, phishing, scraping, or fraud
We reserve the right to terminate access for violations.
16. Disclaimer of Warranties
We do not guarantee uninterrupted, secure, or error-free service.
All products and services are provided "as is" and "as available" unless otherwise required by law.
17. Limitation of Liability
To the maximum extent permitted by law, Iris & Grayson shall not be liable for indirect, incidental, or consequential damages arising from use of the website or products.
Nothing in these Terms affects your statutory rights as a consumer.
18. Indemnification
You agree to indemnify and hold harmless Iris & Grayson, its affiliates, employees, and service providers from claims arising from your breach of these Terms.
19. Severability
If any part of these Terms is found unenforceable, the remaining sections remain valid.
20. Termination
These Terms remain effective unless terminated by either you or us.
We may terminate access immediately if you violate these Terms.
21. Governing Law
These Terms are governed by and interpreted under the laws of England and Wales.
22. Changes to Terms
We reserve the right to update these Terms at any time.
Changes take effect immediately once posted on this page.
23. Customer Service
Opening Hours
Monday – Friday: 9:00 AM – 5:00 PM
Saturday – Sunday: 9:00 AM – 5:00 PM
Phone: +44 7778 597046
Email: info@irisandgrayson.com
Questions regarding these terms should be sent to the contact details above.
24. Company Details
Shop Name: Iris & Grayson
Company Name: Prosperity Commerce Ltd
Registration Number: 17149828
Address: Unit 164, 275 New North Road, London, N1 7AA, United Kingdom
