Privacy policy

Privacy Policy

At Iris & Grayson, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase. We currently deliver to the United Kingdom only, and this policy is written in line with UK data protection law.

1. Information We Collect

When you use our website, we may collect the following information:

Personal Information

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Payment details
  • Order history

Automatic Information

When you browse our website, we may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages viewed
  • Time spent on pages
  • Referral source

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Deliver products to you in the United Kingdom
  • Provide customer support
  • Handle returns, refunds and exchanges
  • Improve our website and services
  • Prevent fraud and security issues
  • Send order confirmations and updates
  • Send marketing emails (if you opt in)
  • Analyse store performance and advertising results

3. Legal Basis for Processing (UK GDPR)

We process your personal data under the UK GDPR and the Data Protection Act 2018, on the following legal bases:

  • Performance of a contract
  • Legal compliance
  • Legitimate business interests
  • Your consent (where required)

4. Cookies

We use cookies and similar technologies to:

  • Keep your cart active
  • Improve website performance
  • Remember preferences
  • Measure traffic and analytics
  • Deliver personalised advertising

You can disable cookies through your browser settings.

5. Sharing Your Information

We may share your information with trusted third parties necessary to run our business, including:

  • Shopify (store platform)
  • Payment providers (Stripe, Apple Pay, Google Pay, etc.)
  • Shipping and delivery carriers
  • Suppliers and fulfilment partners who dispatch your order
  • Email marketing providers
  • Analytics providers
  • Advertising platforms such as Meta and Google

We only share data necessary to provide these services.

6. Payments

Payments are securely processed by third-party payment providers. We do not store full payment card details on our servers.

7. Marketing Communications

If you subscribe to our newsletter or agree to receive promotions, we may send you marketing emails. You can unsubscribe at any time by clicking the unsubscribe link in any email.

8. Data Retention

We retain personal information only as long as necessary to:

  • Complete your order, including any delivery, return, refund or exchange
  • Meet legal, tax, or accounting obligations
  • Resolve disputes
  • Enforce agreements

9. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion
  • Restrict processing
  • Object to marketing
  • Withdraw consent
  • Request data portability

To exercise any rights, contact us using the details below. If you are unhappy with how we handle your data, you also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

10. Security

We use secure systems, encryption, and trusted providers to help protect your personal information. All payment options are SSL-encrypted. However, no online transmission is 100% secure.

11. Third-Party Services

Our website may use services such as:

  • Google Analytics
  • Meta Pixel / Facebook Pixel
  • Google Ads
  • Shopify Apps
  • Payment Gateways

These services may collect information under their own privacy policies.

12. International Transfers

As some of our products are dispatched from overseas, your information may be processed outside the United Kingdom, including in countries with different data protection laws. Where required, appropriate safeguards are used.

13. Customer Service

Opening Hours
Monday – Friday: 9:00 AM – 5:00 PM
Saturday – Sunday: 9:00 AM – 5:00 PM

Phone: +44 7778 597046
Email: info@irisandgrayson.com

Questions regarding this policy should be sent to the contact details above.

14. Company Details

Shop Name: Iris & Grayson
Company Name: Prosperity Commerce Ltd
Registration Number: 17149828
Address: Unit 164, 275 New North Road, London, N1 7AA, United Kingdom